SHIPPING

At PRISMA, every order is carefully produced and prepared to ensure it meets our quality standards before being shipped.

Orders are typically processed and dispatched within 24–48 hours after purchase. Once your order has been shipped, you'll receive a confirmation email with a tracking link so you can follow your parcel.

Shipping costs are calculated automatically at checkout based on your destination and selected shipping method.

Estimated delivery times are:

• Central & Northern Europe: 2–4 business days (Economy) | 1–3 business days (Express)
• UK & Ireland: 3–5 business days (Economy) | 1–3 business days (Express)
• Rest of Europe: 4–7 business days (Economy) | 2–3 business days (Express)
• USA & Canada: 4–7 business days (Economy) | 3–4 business days (Express)
• Asia-Pacific & Oceania: 6–10 business days (Economy) | 2–3 business days (Express)
• Rest of the World: 7–14 business days (Economy) | 2–5 business days (Express)

Please note that delivery times are estimates and may vary due to customs procedures, public holidays or courier delays.

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DELIVERY

We currently ship to most countries worldwide.

Please ensure that your shipping address is correct before completing your order. If you notice an error, contact us immediately at teamprismageral@gmail.com.

If your order has not yet entered production, we'll do our best to update your shipping details.

For Express Shipping, it may still be possible to update the delivery address after dispatch while the parcel is in transit. Unfortunately, this option is not available for Economy Shipping.

If a parcel is returned to us due to an incorrect or incomplete address, we can resend it once the additional shipping costs have been covered.

International orders may be subject to customs duties or import taxes imposed by the destination country. These charges are the responsibility of the customer.