ABOUT OUR PRODUCTS
Where are PRISMA cases produced?
Our phone cases are designed and manufactured in Europe using premium materials and high-quality production standards to ensure lasting protection and a premium finish.
What materials do PRISMA cases use?
Our cases feature a dual-layer design with a flexible TPU (Thermoplastic Polyurethane) inner layer that absorbs shocks, and a tough polycarbonate outer shell for reliable everyday protection.
Are PRISMA cases Eco Friendly?
Our cases are made from recyclable TPU and polycarbonate, and our designs are printed using eco-friendly, water-based inks.
Do prisma cases support wireless charging?
Yes. All PRISMA cases support wireless charging, provided your phone is compatible. For seamless MagSafe charging and magnetic accessories, choose one of our MagSafe-compatible cases.
Does the case protect the camera?
Yes. All PRISMA cases feature raised edges around the camera to help protect the lenses from scratches when placed on flat surfaces.
ORDERS
Can I change or cancel my order?
Unfortunately, once an order is submitted, it cannot be altered. It immediately proceeds to production for manufacturing and fulfillment, and we are unable to halt that process.
What should I do if an order is stuck in "processing" for too long?
Orders are typically processed within 1–3 business days. Occasionally, production may take a little longer during busy periods or while we carry out additional quality checks.
If your order has been processing for more than 3 business days, please get in touch with us and we'll be happy to help.
I haven't received order confirmation. What now?
Please check your spam folder to see if the email is there.
If it's not there, there may not have been an error in the email address provided during checkout.
Please contact us so we can verify this.
SHIPPING
How long does shipping take?
We strive to manufacture and dispatch all orders within 24–48 hours. Once your order has been shipped, estimated delivery times are as follows:
- Central & Northern Europe: 2–4 business days
- UK & Ireland: 3–5 business days
- Rest of Europe: 4–7 business days
- USA & Canada: 4–7 business days
- Asia-Pacific & Oceania: 6–10 business days
- Rest of the World: 7–14 business days
Please note that delivery times are estimates and may vary slightly due to customs clearance, public holidays, or local courier delays.
What are the shipping prices?
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Can I combine multiple orders into one shipment?
If your orders haven't been dispatched yet, we'll do our best to combine them into a single shipment. Simply contact us at teamprismageral@gmail.com and include your order numbers.
Please note that while we'll always try to accommodate your request, we can't guarantee that separate orders can be combined once production has started.
What if I entered the wrong shipping address?
If you notice that you've entered the wrong shipping address, please contact us as soon as possible at teamprismageral@gmail.com.
If your order hasn't entered production yet, we'll do our best to update the address before it's shipped.
If your order has already been shipped with Express Shipping, you may still be able to update the delivery address while the parcel is in transit. Please contact us and we'll assist you with the request. Unfortunately, this option is not available for Economy Shipping. Once an Economy order has been dispatched, the delivery address can no longer be changed.
If your package is returned to us due to an incorrect address, we can resend it to the correct address. Please note that additional shipping charges may apply.
REFUNDS & RETURNS
Do you accept returns or exchanges?
Because every PRISMA case is made to order, we only accept returns or exchanges for products that arrive damaged, defective or incorrect.
What if my order arrives damaged, defective or incorrect?
We're sorry to hear that your order arrived damaged, defective or incorrect.
Please email us at teamprismageral@gmail.com within 14 days of delivery, including your order number along with clear photos and videos of the damaged product and its packaging.
After reviewing your claim, we'll be happy to arrange a replacement or refund where appropriate.
What if my order is missing an item?
We're sorry to hear that your order wasn't complete.
If you're missing an item, please contact us within 14 days of delivery at teamprismageral@gmail.com. Include your order number and let us know which item is missing.
We'll investigate the issue and, if an item is confirmed to be missing, we'll arrange a replacement or refund as quickly as possible.