RETURNS & REFUNDS

Because every PRISMA case is made to order, we only accept returns or exchanges for items that arrive damaged, defective or incorrect.

If your order arrives with any issue, please contact us within 14 days of delivery at teamprismageral@gmail.com.

To help us process your request as quickly as possible, please include:

• Your order number
• Clear photos and videos showing the issue
• Photos of the product packaging (if applicable)

Once your claim has been reviewed and approved, we'll arrange either a replacement or a full refund.

Please note that we cannot accept returns or exchanges for reasons such as ordering the wrong model, changing your mind, or providing an incorrect shipping address.